How are shipping costs calculated?
Shipping costs are free for purchases over 40 euros in Spain or 100 in the rest of Europe, except for items over two meters long that have an extra cost due to their size.
How long does it take for an item to arrive?
We ship the product the same day the order is placed. From departure it takes about 48 hours to reach your destination.
How much do I have to return an item?
You have 30 calendar days to return a defective or incorrect item.
Can I make a change?
We do not make changes. For all purposes, if you want a change, you must make a return and a new order.
How is your money refunded?
The refund can be made from the moment we receive your order and we verify it and it will not exceed 15 days. The refund will be made in the same way in which you paid.
Reservations to the right of return
Surfitem reserves the right to reject returns communicated or sent after the deadline, or garments that are not in the same conditions in which they were received.
Do I have to pay anything to request an exchange or refund?
It is the customer’s responsibility to cover the return shipping costs. We recommend that returns be sent by a registered or signed delivery service, of your choice, to ensure that your return is tracked and insured. The merchandise remains the responsibility of the customer until it is received in our warehouse. Make sure they are properly packaged to prevent damage during shipping.
Returns will only be accepted if the item has not been used, is in the original packaging and can be resold as such with all tags still attached etc. If the product is deemed to be used or unsellable, Surfitem reserves the right to reject the return request and refuse to issue credit to the buyer.
Please email us if you need a return form or if you have any problems making a return.